Trust and brand safety · Episode 105 · Season 5 · ·
The Resonance Premium
Nishma Patel Robb, Founder and CEO of Unmissable, explains why being seen by everyone can mean nothing, and why resonance, trust and honesty about what you do not know are what make a leader impossible to ignore.
Nishma Patel Robb, Founder and CEO, Unmissable. In conversation with John Horsley.
The Resonance Premium
0:0028:00A career spanning brand, media and marketing, including 10 years at Google, now channelled into a business about being seen. Nishma Patel Robb argues that unmissability is not about reach at all, it is about resonance, trust and connection, and that leaders win by putting humanity first.
Patel Robb spent 10 years at Google, where she helped launch YouTube as a commercial entity in the UK, weathered the UK brand safety crisis, and created a program called the Digital Skills Garage that trained people around the country. Her last job before leaving was launching Gemini V1, then called Bard, a launch she cheerfully calls embarrassing. She is a former president of WACL, co-founder of the female-led video podcast network Hera and of Glissphere, and is now Founder and CEO of Unmissable, where she helps founders and senior leaders build trust-first personal brands and go from invisible to unmissable.
In this conversation with host Justin, Patel Robb argues that trust is the real currency of marketing, that it is earned every single day and can never be bought, and that authenticity has become a superpower precisely because everything else is getting more artificial. She makes the case that executive visibility is rising because we no longer trust institutions, that AI is an amplifier of storytelling and never its author, and that podcasting stays 80 percent male-led while being the most influential media, a gap that is both a social failure and a commercial opening. Resonance beats reach, and honesty about your own ignorance beats polish.
What does being truly unmissable mean to you?
“True unmissability is about resonance. It's about trust and connection.”
It is not literal visibility and reach, which is how most people interpret it today. True unmissability is about resonance, trust and connection. You can be seen by everyone and it can mean nothing, or you can be the person who so deeply connects that you have greater influence. DJ AG is my example, he took his craft to the streets and built huge crowds, but what makes him unmissable is that he remembers you, he will say, you had spaghetti last night, how was that?
What do brands still get wrong about how trust is earned today?
“Trust that is too closely tied to anything transactional is not really trust. It's a transaction”
They think it can be bought or borrowed. When it is transactional you can see it, and borrowed trust vanishes the moment something goes wrong. Trust tied too closely to anything transactional is not really trust, it is a transaction. It is never one and done, you earn it every single day, because it takes a lifetime to earn and a day to break. And people measure trust as a metric of sales while ignoring the trust of their own staff.
What role should AI play in storytelling and brand building?
“It is an enabler. For me, it's the thing, it's the amplifier of personal brand and storytelling. It's not the author.”
I am a self-confessed AI geek, my last job at Google was launching Bard, which was shit and embarrassing, though far better now. AI is an enabler, the amplifier of personal brand and storytelling, not the author. When people get the balance right, the time saved allows more thinking and doing, and the democratization of access, just like YouTube did, lets you scale, reach and go to a depth of research not everyone had before.
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Voices is where senior practitioners share what they're seeing, what they believe and what they'd change.
Become a Voice →How do you get the balance right so AI makes people more distinctive rather than homogenized?
“Imagine if brands could, rather than focusing on awareness as a metric, focus on aliveness as a metric”
Use the time to be more distinctive. AI, by giving us time and reach, frees us to focus on humanity. I use Fred again as an example, an artist who studies the minutiae of human behaviour, the hummingbird effect, taking a small bit of behaviour and amplifying it. Imagine if brands focused on aliveness as a metric rather than awareness. Use AI as an extension of your brain, so you can focus on the stuff it will never do.
Why has helping women become more visible, heard and better rewarded become such an important mission for you?
“Podcast is currently the least diverse media, the most influential media, though, but it's 80% male-led”
We cannot keep ignoring 50 percent of the population, and around the world it is all rolling back. Hera Media is the UK's first female-led video podcast network, built because podcast is the least diverse media yet the most influential, 80 percent male-hosted and male-funded, which makes no sense when women love stories. It is also a commercial gap, brands come to me unable to find enough female content. Even men do not only want to listen to men, it is just what they get served, and by supporting one voice you do not take another one away.
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